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Service Animals

Delta Air Lines, Inc. Is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to. 2 days ago  Delta is continuing its industry-leading commitment to provide more space on board as the only U.S. Airline to block middle seats and limit capacity on all flights departing through April 30, 2021, ensuring customers can confidently plan and book their spring travel.

Delta welcomes service animals in the aircraft cabin, such as dogs and monkeys trained to assist passengers with mobility, visual, or hearing disabilities.

A service animal must be in the floor space where the passenger sits and may not get in the way of an aisle or any area that needs to remain clear for emergencies. (no exit row seating available.)

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Some locations (Hawaii, Great Britain, etc.) have quarantine laws for animals, or restrictions for animals to enter the country. See Health Requirements for more information.

Medicine

  • Customers should always carry medication in carry-on luggage, and never in checked luggage.
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  • Delta aircraft do not have refrigerators onboard. Advise customers to plan accordingly.
  • Customers that use needles or syringes to take medication, must have appropriate medical records to show their medical condition and need for the medical procedure, in case security officers have questions, or to satisfy foreign authorities when traveling outside the United States.
  • Customers must tell the cabin crew if they have used any needles during flight. The crew will provide the customer with a disposal container.
  • No intravenous devices can hang from the aircraft overhead, because they might interfere with emergency oxygen masks.

On Board Medical Oxygen

Delta allows passengers to use approved Portable Oxygen Concentrators (POC) with advance notification.

Assistive Devices

Delta will accept for transportation, without charge, any manually or battery operated mobility or assistive device.

Pregnant Travelers

Pregnant women do not need a medical certificate to travel. However, keep in mind that ticket change fees and penalties aren't waived for pregnancy.

If a customer is traveling after her eighth month, it's a good idea to check with a doctor to be sure it will be ok to travel.

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Peanut Allergies

If you have a customer that has a peanut allergy, please contact Delta Sales Support or Delta Reservations in advance to have the peanut allergy information noted in the customer’s PNR.
When Delta is notified that a customer has a peanut allergy, we’ll refrain from serving peanuts and peanut products onboard the flight. We'll also advise cabin service to board additional non-peanut snacks, which will allow flight attendants to serve these snack items to everyone onboard.

On the day of travel, customers should notify the airport gate agent of the peanut allergy, if they would like to requests to pre-board and cleanse the immediate seating area.

Unfortunately, even with all the above precautions, we still can't guarantee that the flight will be completely peanut-free.

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Delta Connection Carriers

Please use the same policy guidelines as mainline Delta Air Lines.

Please note: Delta Connection Carriers do not accept incubators, oxygen, respirators, ventilators, or on board wheelchairs.

Special Needs FAQ

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For additional information on Special Travel needs visit the Special Needs FAQ.